Saturday, October 17, 2009

A $7.5 Million Open Letter to Michael Bloomberg and Bill Thompson

October 18th, 2009
Dear Future Mayor of New York City,

Complaint: Since it occurred on both of your watches and you are both running for mayor, I thought I would bring this matter to your attention. It involves the fact that in the adult section of the reconstructed Brooklyn Public Library Kings Highway branch there are no signs on the bookshelves indicating the range of the catalogue numbers for the books. To find the book on travel I was looking for I had to walk among the 14 different sets of multi-tiered bookcases.

As reported in the New York Times on June 11, 2009 “After a four-year, $7.5 million renovation that was held up by extensive construction delays, the Brooklyn Public Library is reopening the Kings Highway branch in Midwood — historically the second-busiest branch of the Brooklyn library system after the central library on Grand Army Plaza — on Thursday morning.”

I complained about this problem repeatedly. The latest being today. Interestingly in the children’s section on the second floor, there were signs (handtyped by a librarian) on each of the bookcases with the catalog number for the books

Suggestion: Go to this library and take out a book, In addition to the problem I spoke of, you will find other problems such it is hard to find the few books on travel in the New York State using the computerized catalog searching system at that branch and I doubt if many of the users know how they can reserve such a book from other branches which might be more useful. Additionally, you will find like it hard to check out a book with the self-checkout system. Adopting this hands-on walking-the-walk approach might ensure that $7.5 million is well spent

Respectfully yours,
Howard Wolosky

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